Privacy Policy

Zenflow Connect ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our AI-powered services. By accessing and using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information
When you create an account, sign up for our services, or contact us, we may collect your name, email address, phone number, business name, and billing and payment information.

Usage Data
We may collect information about how you access and interact with our website, including IP address, browser type, device information, pages visited, time spent on each page, and referring URL.

AI Interaction Data
When you or your clients interact with our AI-powered voice bots and chatbots, we may collect conversation transcripts, call recordings, user inputs, appointment booking details, lead information, and behavioural engagement data.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect data on user interactions. You can control cookies through your browser settings.

2. How We Use Your Information

• To provide services — process requests, manage your account, deploy and maintain AI voice bots and chatbots
• To improve AI performance — train, refine, and improve our AI models and conversational flows
• To communicate — send transactional emails, account confirmations, updates, and support responses
• To generate reports — provide performance analytics, engagement metrics, and lead conversion data
• To improve our website and services — analyse usage trends and personalise your experience
• For marketing and promotions — send promotional material and offers. You can opt out at any time

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers, AI platform providers, in response to legal requirements, or in the event of a business transfer or acquisition.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information, including encryption of data in transit, secure storage of conversation logs and call recordings, and access controls for AI system administration. No method of internet transmission is 100% secure.

5. AI-Specific Data Practices

• Chatbot and voice bot conversations may be recorded and stored for quality assurance and service improvement
• Anonymised and aggregated interaction data may be used to improve our AI models — personal identifiers are removed before any training use
• AI interaction data is retained for the duration of your service agreement plus a reasonable period thereafter
• You are responsible for notifying your clients that they may be interacting with an AI-powered system

6. Your Data Protection Rights

• Access — request access to the personal information we hold about you
• Correction — request corrections to any inaccuracies
• Deletion — request that we delete your personal information, subject to legal obligations
• Opt-out of marketing — follow the unsubscribe link in emails or contact us directly
• Data portability — in some cases, request a copy of your data in a machine-readable format
• AI interaction data — request access to or deletion of chatbot and voice bot logs

7. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. International Data Transfers

As a company based in Queensland, Australia, your personal information may be transferred to and stored in servers located outside of your country. By using our services, you consent to these transfers.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically.

10. Contact Us